FAQ

FAQ

Where is your company located?

Xxedo is located in Montreal, Quebec.

Do you have a physical retail store?

In order to eliminate the extra costs associated with a brick and mortar store, we currently only have an online store.

Is it safe to use my credit card?

All information sent to us through our website is automatically encrypted. Xxedo uses what is known as SSL (Secure Socket Layers). SSL is the industry standard method for computers to communicate securely without risk of data interception manipulation, or recipient impersonation. We also give you a choice of transaction options when making your purchase. In addition to our Secure Checkout, you can use PayPal. 

What kinds of payment do you accept?

Xxedo.com accepts American Express, Visa, MasterCard, Discover, Amex, Diners Club and Shop Pay for all orders. You can also choose PayPal, Apple Pay or Google Pay. 

How do I know if you've received my order?

After you Submit your Order, you will receive a Confirmation Email for your order.

Can I cancel my order?

If your order has not been shipped out, you can send us an email to cancel it. Please note that we can't cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please don't refuse the delivery as the undelivered package will be destroyed by third-party logistics.

How long does delivery normally take?

We are pleased to offer FREE Standard shipping on all orders (no minimum order) to the entire US and Canada. For USA, our regular shipping time is 4-15 days, depending on your location, most orders arrive in 4-6 days. For Canada, our regular shipping time is anywhere between 7-15 days, although there can be a delay for up to 35 days depending on your location. Everyday we working hard to ship your orders to you as fast as possible.

I still haven’t receive my package. Where is it?

We sent you a tracking code and a shipping confirmation. Please check the Shipping & Delivery page for details. If your estimated delivery date has passed and you haven’t received your order, please contact us without hesitation.

Free Delivery 

Always, Forever

Free Returns

No More Extra Fees

Top Quality

Best Craftsmanship

Safe Checkout

Secure Shopping

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