Refund Policy

We have a 12-day return policy, which means you have 12 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

All promotional gifts received must be included with the returned items. Otherwise, the sales price of the promotional gift will be deducted from the refund.

To start a return, you can contact us at info@xxedo.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.  

You can always contact us for any return question at info@xxedo.com 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Final Sale items or Gift cards are not eligible for exchange or refund. 

Personalized items with “photos” and/or “engravings”, are non-refundable. Xxedo will charge a 45% restocking fee for the exchange of the personalized items.
 
Products without tags or that have been damaged, worn, or altered are not refundable and will be returned to the customer at their expense.
 
Products that were worn, or sent to you as Exchange/Replacement are not refundable.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Adjustable Glass Bracelet - Ocean Blue
Sophia purchased a 15 minutes ago from Portland, OR.
Adjustable Shell Anklets - 3 Pack
Madison purchased a 5 minutes ago from Boise, ID.
Beaded Anklets - 2 Pack
Emma purchased a 10 minutes ago from Phoenix, AZ.
Dome-shaped Earrings - Colorful
Jackson purchased a 8 minutes ago from Austin, TX.
Drop Earrings - Wooden
Aiden purchased a 4 minutes ago from Los Angeles, CA.
Feather Anklet - Gray
Ava purchased a 6 minutes ago from Cheyenne, WY.
Handmade Bracelet - Blue Spruce
Liam purchased a 9 minutes ago from Atlanta, GA.
Multilayer Leather Bracelet
Mia purchased a 12 minutes ago from Portland, ME.
Myra Bag Shaving Kit - Flowers/Leather
Lucas purchased a 11 minutes ago from Denver, CO.
Myra Bag Shaving Kit - X Design
Isabella purchased a 7 minutes ago from Hartford, CT.
Recycled Dot Earrings - Vintage Green Beer Bottle
Noah purchased a 17 minutes ago from Topeka, KS.
Recycled Glass Bracelet - Pink Depression Glass
Zoe purchased a 19 minutes ago from Boston, MA.
Recycled Glass Bracelet - Purple Medicine Bottle
Mason purchased a 8 minutes ago from St. Paul, MN.
Recycled Glass Bracelet - White Sea
Lily purchased a 16 minutes ago from San Diego, CA.
Recycled Glass Drop Earrings - Vintage Mason
Ethan purchased a 17 minutes ago from Harrisburg, PA.
Recycled Glass Earrings - Antique Pink Depression
Caden purchased a 3 minutes ago from Albany, NY.
Recycled Glass Earrings - Olive Green
Logan purchased a 8 minutes ago from Santa Maria, CA.
Recycled Glass Leverback Earrings - Vintage Skin Cream Jar
Emily purchased a 5 minutes ago from Portland, OR.
Recycled Glass Long Drop Earrings - Antique Pink Depression
Bryan purchased a 8 minutes ago from Boise, ID.
Recycled Glass Necklace - Antique Pink Depression Glass
Nicholas purchased a 2 minutes ago from Phoenix, AZ.